Return Policy

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1. Introduction

At Ghelroxxphon, we are committed to delivering exceptional value through our mastermind group facilitation, coaching, and professional development services. We understand that circumstances may change, and we have established this Return Policy to provide clarity on refunds, cancellations, and related matters.

This Return Policy applies to all services purchased through our website or through direct engagement with our team. By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this policy.

We encourage you to carefully review the details of any program or service before making a purchase, and to reach out to our team if you have any questions about whether a particular offering is right for your needs.

2. Satisfaction Guarantee

We stand behind the quality of our services and are confident in the value we provide. For new members joining our mastermind groups, we offer a satisfaction guarantee as follows:

• If you are not satisfied with your mastermind group experience after attending your first two sessions, you may request a full refund of your membership fee
• The refund request must be submitted in writing within 14 days of your second session
• You must have actively participated in both sessions to be eligible for this guarantee
• This guarantee applies to first-time members only and cannot be used for subsequent memberships or renewals

Our satisfaction guarantee reflects our commitment to ensuring that every member finds genuine value in their mastermind experience. We believe in building long-term relationships based on mutual benefit and trust.

3. Cancellation Policy

3.1 Membership Cancellation

You may cancel your mastermind group membership at any time by providing written notice to our team. The following terms apply to membership cancellations:

• Cancellation requests must be submitted at least 14 days before your next billing date
• Your membership will remain active until the end of your current billing period
• No refunds will be issued for the current billing period after the 14-day cancellation window
• You will retain access to member resources until the end of your current billing period

3.2 Event and Workshop Cancellation

For individual events, workshops, or seminars, the following cancellation terms apply:

• Cancellations made 30 or more days before the event: Full refund
• Cancellations made 15-29 days before the event: 50% refund
• Cancellations made 7-14 days before the event: 25% refund
• Cancellations made less than 7 days before the event: No refund

In lieu of a refund, you may transfer your registration to a future event of equal or lesser value, subject to availability.

3.3 One-on-One Coaching Sessions

For individual coaching sessions or consulting engagements:

• Sessions may be rescheduled with at least 48 hours notice at no charge
• Sessions cancelled with less than 48 hours notice are non-refundable
• Unused sessions from coaching packages expire 12 months from the date of purchase
• Coaching packages may not be transferred to another person without our written consent

4. Refund Process

4.1 How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Email: partners@ghelroxxphon.world
• Phone: +61 3 6231 5544
• Mail: Level 4, 85 Macquarie St, Hobart TAS 7000, Australia

Your refund request should include your name, contact information, the service or program for which you are requesting a refund, the date of purchase, and the reason for your request.

4.2 Refund Processing Time

Once we receive your refund request, we will review it and respond within 5 business days. If your refund is approved:

• Credit card refunds will be processed within 7-10 business days
• Bank transfer refunds may take up to 14 business days
• The refund will be credited to the original payment method used for the purchase
• Processing times may vary depending on your financial institution

4.3 Partial Refunds

In some circumstances, partial refunds may be granted at our discretion. Partial refunds may be considered when:

• Services have been partially delivered before cancellation
• Resources or materials have been accessed or downloaded
• Administrative costs have been incurred
• Other circumstances warrant a partial rather than full refund

5. Non-Refundable Items

The following items and circumstances are generally not eligible for refunds:

• Digital products and downloadable resources once accessed
• Services that have been fully delivered
• Administrative fees and processing charges
• Promotional or discounted purchases (unless otherwise specified)
• Memberships beyond the satisfaction guarantee period
• Services cancelled outside the stipulated cancellation windows
• No-shows for scheduled sessions or events

6. Event Cancellation by Ghelroxxphon

In the rare event that we need to cancel an event, workshop, or program, we will:

• Notify all registered participants as soon as possible
• Offer a full refund of all fees paid for the cancelled event
• Alternatively, offer registration for a rescheduled or equivalent event
• We are not liable for any incidental expenses such as travel or accommodation costs

We reserve the right to reschedule events due to circumstances beyond our control, including but not limited to weather events, venue issues, speaker illness, or public health concerns. In such cases, we will work with participants to accommodate their needs.

7. Service Modifications

We continuously strive to improve our services and may make changes to our programs from time to time. If we make significant changes to a service you have purchased:

• We will notify you of the changes in advance
• You may have the option to continue with the modified service
• If the changes substantially reduce the value of the service, you may be eligible for a prorated refund
• Minor changes to schedules, facilitators, or content do not typically qualify for refunds

8. Disputes and Complaints

If you are dissatisfied with our decision regarding a refund request, you may:

• Request a review of your case by contacting our management team
• Provide additional information or documentation to support your request
• We will respond to escalated requests within 10 business days
• Our decision following the review process will be final

We are committed to treating all disputes fairly and will work in good faith to reach a resolution that is reasonable for both parties.

9. Australian Consumer Law

Nothing in this Return Policy is intended to limit or exclude any rights you may have under the Australian Consumer Law or other applicable consumer protection laws. If our services fail to meet the consumer guarantees under the Australian Consumer Law, you may be entitled to remedies including repair, replacement, or refund, as appropriate.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value.

10. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The Return Policy in effect at the time of your purchase will govern that transaction, unless we are required by law to apply subsequent changes.

We encourage you to review this Return Policy periodically to stay informed about our refund and cancellation practices.

11. Contact Us

If you have any questions about this Return Policy or need assistance with a refund request, please contact us:

• Address: Level 4, 85 Macquarie St, Hobart TAS 7000, Australia
• Phone: +61 3 6231 5544
• Email: partners@ghelroxxphon.world

Our team is available Monday through Friday, 9:00 AM to 5:00 PM AEST, to assist you with any concerns or questions you may have.